Warranty Policy 2018-05-24T11:19:12+08:00

PAC KING Products Warranty

    PAC KING products are made exclusively from technologically-advanced materials designed to provide more than 20 years of low maintenance use and enjoyment. PAC KING warranties that the products won’t be rotten or damaged caused by fungal decay within 25 years from the date of purchase. All above lifetime summary is just in the rule of the normal environment and treatment.

This Warranty does not cover the cost of installation, reinstallation, color variations or fading. The Manufacturer’s sole obligation is limited to replacement of PAC KING Group Ltd. Only and shall have no further obligation or liability except as stated herein. 

Exclusions from Warranty Coverage:

PAC KING does not warrant against and is not responsible for, and no implied warranty shall be deemed to cover, any product failure, product malfunction, or damages attributable to:

(1) If the improper installation of the PAC KING Products and/or failure to abide by our installation guidelines, including but not limited to improper gapping;

(2) If use of the PAC KING Products beyond application which we recommended by our Technic department;

(3) Movement, distortion, collapse or settling of the ground or the supporting structure on which the PAC KING Products are installed;

(4) Any act of God (such as flooding, hurricane, earthquake, lightning, etc.), environmental condition (such as air pollution, mold, mildew, etc.), or staining from foreign substances (such as dirt, grease, oil, etc.);

(5) Variations or changes in color of the PAC KING Products;

(6) Normal weathering due to exposure to PAC KING products , weather and atmosphere which can cause colored surfaces too, among other things, flake, chalk, or accumulate dirt or stains;

(7) Improper handling, storage, abuse or neglect of the PAC KING Products by Purchaser, the transferee or third parties.

In obtaining refund or replacement, the original owner must submit its claim along with this warranty certificate, original purchase invoice stating purchase date, pictures of defective products and a detailed description to PAC KING Group Ltd.

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